Returns, Exchanges and Refunds Policy
What you can send back or exchange, how, and when your money comes back.
- 7-Day ReturnsFrom the day it is delivered
- Refunds in 7 DaysOnce your return reaches us
A sample policy for a demo store. Mitti Mor takes no real orders. Mercayo wrote this text from the store's details; words in [square brackets] are choices a real store makes before it opens.
Effective date: 24 October 2026
1. Your rights come first
This policy adds to your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It never takes them away. In particular, if an item is defective, deficient, spurious, damaged, wrong, not as described, or delivered later than the date we gave you, you may choose a replacement or a full refund, whatever the rest of this policy says.
5. Returns for a refund
5.1 Items with a problem: see section 1. You may choose a refund instead of an exchange. We arrange the pickup at our cost.
5.2 Change of mind: you may return an item within 7 days of delivery for a refund, in the condition described in 2.4. Return delivery is [at your cost / free].
6. Refunds
6.1 When: within 7 working days of our approving the refund. For a returned item, approval comes after we receive and check it. For a cancellation, approval comes when we confirm it.
6.2 How:
| You paid | Refund goes to |
|---|---|
| Online (UPI, card, net banking, wallet) | The same payment method, through Razorpay. Your bank may take [5–7] more working days to show it |
| Cash on delivery | [Your bank account or UPI ID, which we ask you for]. We never ask for your card number, PIN or one-time code to send a refund. |
| Part online, part cash (partial COD) | Each part as above |
6.3 What is refunded: the price of the item, and the delivery charge if the return is because of our mistake or a late delivery.
6.4 Tax documents: if we issued a GST invoice for your order, a refund comes with a credit note, which you can download from your order page.
7. Contact
mittimor.demo@mercayo.com · +91 00000 00000 · Monday to Saturday, 10 am to 7 pm IST. Complaints: our grievance officer, on the Contact page.
Personalised pieces
Pieces personalised for you (a name or initials painted or embroidered) are made to order, so they come back only if they arrive damaged or wrong.
Last updated 24 Oct 2026